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Building insurance super-apps | DigFin VOX 76

Sebastien Gaudin of The CareVoice discusses how insurers are engaging digitally – and his $10m funding raise.



Sebastien Gaudin, The CareVoice

Sebastien Gaudin is founder of The CareVoice, an insurtech that has evolved to design apps for insurance companies to build a relationship with their policyholders.

The business just completed a $10 million Series B fund raise, a notable achievement in an environment that has been difficult for insurtech startups to secure investment.

Gaudin speaks with DigFin‘s Jame DiBiasio about why insurance companies are eager to develop “super-apps” combining insurance and related services, and how they are trying to go about it.

  • Timecodes:
  • 0:00 – Sebastien Gaudin and TheCareVoice
  • 2:40 – Insurers want direct engagement with customers
  • 7:20 – How they do this within an app
  • 13:31 – And without upsetting agents
  • 16:37 – The competition
  • 18:13 – What’s a “super-app” in the insurance context?
  • 22:07 – The latest fund raise and use of proceeds
  • 26:20 – How ordinary people discover insurance apps
  • 28:12 – Retaining customers, or finding new ones?

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