AI’s human element | David Runacres, Broadridge

How are financial institutions embracing generative AI? How safe can it be used, and how quickly are banks and asset managers adopting it? And most of all, is genAI being used purely to optimize existing ways of doing business, or does it imply vast changes to how firms and markets operate?

David Runacres is president for Asia Pacific at Broadridge, based in Tokyo. He has a long history of working in financial technology, and he shares with DigFin‘s Jame DiBiasio how he’s using large-language models in his business and how he is advising Broadridge clients around the region.

• Timecodes:
• 0:00 – David Runacres, Broadridge
• 1:02 – Introduction to the discussion
• 1:58 – Thinking of AI as an internal tool and as a disruptive force
• 3:40 – The implications of genAI queries compared to Google search
• 7:19 – Making institutions and their people fit for purpose
• 9:51 – How David is leading Broadridge’s adoption of AI tools and which areas of the business are most impacted
• 16:43 – How safely is agentic AI?
• 18:58 – From top-down IT projects to bottom-up innovation within firms
• 20:58 – The view from Tokyo and digital transformation in Japan