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HSBC chatbot offers instant FX options pricing

HSBC introduces a chatbot using artificial intelligence to support clients’ forex trading strategies.



HSBC has launched a new chatbot that uses artificial intelligence to give clients instant pricing and analytics for foreign exchange options.

Sympricot allows HSBC to gather complex trading information and deliver it to clients quickly and accurately, reducing operational risk and eliminating repetitive manual tasks.

Allen Li, global head of e-risk for FX options at HSBC, said, “The key advantages of Sympricot are speed and easy access to accurate information – often data or analytics that would otherwise be difficult to obtain.”

The chatbot uses natural language processing (NLP), a form of AI, to analyze information from numerous sources on market color, pricing and liquidity, digitize it and distribute it to clients as well as internally within the bank. 

Using advanced modelling, Sympricot provides easy access to information that would have previously been difficult to obtain, including event weightings, relative value analytics and volatility time-series charting.

Combining data science with NLP provides users with a powerful interface to retrieve specific items of data quickly from a wide variety of sources.

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